Refund policy

Return and Refund Policy
At Bramble Grove Floral Design, we want you to be happy with your purchase.
Ready-made products
For eligible ready-made products purchased online, you have the right to cancel your order within 14 days of receiving your goods, in accordance with UK consumer law. You then have a further 14 days to return the goods.
Returned items must be unused, in their original condition and suitably packaged. Customers are responsible for the cost of returning an item unless the item is faulty, damaged or not as described.
Once your return has been received and checked, we will issue your refund within 14 days. Refunds will normally be made using the original payment method.
Personalised and made-to-order items
Personalised, bespoke or made-to-order items, including personalised funeral tributes, may not be eligible for cancellation or return where the item has been made specifically to your requirements, except where the item is faulty or not as described.
Fresh flowers and perishable products
Fresh flowers and other perishable products cannot normally be returned or cancelled once preparation has begun because of their nature. If your flowers arrive damaged or there is a problem with your order, please contact us as soon as possible with photographs so that we can help resolve the issue.
Damaged or faulty items
If your item arrives damaged or faulty, please contact us as soon as possible with photographs and details of the problem. We will work with you to arrange an appropriate remedy in accordance with your consumer rights.
Nothing in this policy affects your statutory rights under UK consumer law.
Contact us
If you have any questions about returns or refunds, please contact Bramble Grove Floral Design using the contact details provided on our website.